Booking Terms & Conditions

Please kindly note that Roland's is currently operating as a cash free venue.  

Cancellation

If you wish to cancel your reservation, we kindly ask that you do so online, with at least 24 hours notice.

If you do not cancel your booking, and do not show up you will be automatically charged £10 per guest by our system. 

If your party decreases, please amend your booking. You may be charged for guests who do not show up. 

Late Policy

If you are running late please send a message through our Facebook to let the team know, we will hold your table for you, or amend your booking. You could also amend your booking online should you wish.

If you arrive more than 15 minutes late without letting us know, you will be charged £10 per guest. 

Outdoor Seating

If you have selected courtyard or Awning seating, please be aware that we may not be able to accommodate you inside should you wish to move. Our courtyard is undercover and fully sheltered from rain. 

Covid Safety

Measures are in place to follow the government guidelines on to ensure that we can keep all staff and guests safe and comfortable. We don’t make the rules… but we need to keep it clean & make it work, for all of us: 

It’s now law to wear a mask in our venues, for our team & guests, unless you are exempt from wearing a mask. When out of your seat to go outside or use the bathrooms, please put your mask back on.

When you arrive, the team will take you to your table. If there’s anything you need, please don’t get up from your seat. A member of the team will be with you. 

We have QR codes around the venue for you to scan in the NHS COVID-19 app. This must be complete by every guest visiting our venue. If you don’t have the capability to use or access the app, please let us know.

Please kindly note that all our guests are required to leave the building by 10pm.

Please bear in mind the government guidelines. Kindly note that we only allow one household + bubble on tables inside, and two households + bubble per outdoor table.

Any guest who is not adhering to the COVID guidelines may be asked to leave the venue.